1. Scope and authoritative policy
This page summarizes the Cloud policy published on the app site. It is not a replacement contract. Read the linked full policy for all conditions; that document is the reference for UnitDeck Cloud.
UnitDeck Cloud at app.unitdeckstudio.com is operated by UnitDeck Studio for businesses and organizations. The app site's Cloud terms govern the service. This marketing summary does not change that agreement or create a paid requirement for UnitDeck Local.
2. Accounts and access
Workspace accounts are created by UnitDeck Studio at a customer's request or through a workspace owner's invitation. There is no public self-service signup. Each account is for one named person; workspace owners and administrators manage membership and permissions.
3. UnitDeck Local stays free
UnitDeck Local is a separate, free, offline-first Windows application for a single operator. It does not require a UnitDeck account, trial, Cloud subscription, or Paddle purchase. Ending a Cloud subscription does not create a fee or entitlement requirement for continued use of UnitDeck Local.
4. Plans, trial and billing
Cloud plans and billing conditions are published on the app site. Review the selected plan, seats, storage, currency, tax and total shown in Billing and checkout before purchasing.
View the full pricing comparison
- Starter: $19 / month · Seats included: 5
- Team: $49 / month · Seats included: 20
- Business: $199 / month · Seats included: 100
Add seats any time at the same $3 per seat per month rate on Starter, Team and Business.
Extra storage: $40 per 1 TB block per month.
Enterprise includes the same software; seat allowances, extra-seat rates, storage and commercial terms are negotiated.
Starter, Team and Business are billed monthly by card and renew monthly until canceled. Enterprise billing is by invoice and bank transfer under the negotiated order terms.
A new organization receives a 30-day trial from workspace creation, with no payment method required. If the trial ends without a subscription, the workspace becomes read-only: data can still be viewed and exported, but new work cannot be saved until a plan is purchased. The separately arranged six-week pilot is not the same offer as this standard trial.
Moving to a higher-priced plan takes effect immediately, with the prorated difference charged for the rest of the billing period. Moving to a lower-priced plan also takes effect immediately; the difference is credited against the next renewal. Enterprise changes are agreed by contract, not self-service.
Prices are in USD and exclude tax. Applicable VAT/GST for your country is added at checkout.
Your local currency is shown at checkout. Review the final currency, tax and total before confirming your order.
5. Orders processed by Paddle
Paddle.com is the Merchant of Record for all our orders. For eligible purchases, Paddle acts as the authorized reseller and handles checkout, payment methods, applicable sales taxes, invoices or receipts, refund processing, transaction support, fraud review, and subscription administration. UnitDeck Studio provides and technically supports UnitDeck Cloud.
Your transaction with Paddle is also subject to the Paddle Buyer Terms and Paddle Privacy Notice. UnitDeck Studio does not receive or store your full payment-card number from Paddle Checkout.
6. Cancellation and refunds
Cancel any time; access continues to the end of the paid period.
Cancellation stops the next renewal; it does not automatically refund charges already paid. Refunds and mandatory consumer rights are covered by the Refund and Cancellation Policy.
7. Cloud data locations and operations
UnitDeck Cloud uses the following service locations:
- Vercel: application hosting and server-side processing in Virginia, United States.
- Supabase: database in us-east-1 (Northern Virginia, United States).
- Cloudflare R2: file storage in Eastern North America.
- Daily backups are stored in the same Eastern North America region as the Cloudflare R2 storage.
Cloud service data is stored and processed in the United States. UnitDeck Studio operates the service from the Republic of Korea.
We do not promise that data will be stored in your country or in any other country outside the United States.
These locations describe UnitDeck Cloud infrastructure. They do not change where UnitDeck Local stores files on your PC or the independent data practices of providers such as Paddle.
8. Data, export and retention
Cloud workspace data remains yours. Owners and administrators can export the workspace. After a subscription or trial ends, the workspace is retained read-only for 90 days and may then be deleted. Earlier deletion may be requested and is completed within 30 days after confirmation; deleted data leaves backups within 35 days. Export archives and links expire after 7 days. See the full app policy for the complete scope and exceptions.
9. Support and response time
We reply to support inquiries within 1 business day. We operate from the Republic of Korea, so a reply may arrive outside your local working hours.
This is a response-time commitment, not a promise that an issue will be resolved within 1 business day or that support is available 24/7.
10. Full agreement and contact
The full Cloud agreement also covers acceptable use, intellectual property, service changes, warranties, liability, termination and governing law. Those provisions are not replaced by this summary. For support or policy questions, contact support@unitdeckstudio.com.